F.A.Q.s

What shipping method does Paisley Monkey use?

Shipping quotes are calculated using USPS Ground Advantage. We may use alternate carriers with comparable services in some cases (e.g. UPS).

How long will it take to receive my order?

Most orders ship within 1–2 business days. USPS Ground Advantage typically delivers within 2–5 business days depending on your location. You will receive a shipping confirmation with tracking information once your order has been dispatched.

How do I track my order?

Once your order ships you will receive a confirmation email containing your tracking number. You can use that number on the carrier's website to follow your shipment. If you did not receive a confirmation email, please check your spam folder or contact us.

What if my package arrives damaged?

Please contact us as soon as possible with your order number and a photo of the damage. We will work with you to make it right.

What's the deal with Free Shipping?

Some exclusions apply to our Free Shipping promotion and notifications for excluded items will be shown during the checkout process. These exclusions are normally based on the weight or size of the items purchased and are automatically applied by our order management system. The Free Shipping promotion cannot be combined with other promotions.

Do you offer local delivery?

Yes! During checkout you can select local delivery instead of standard shipping. Local delivery orders are not charged a shipping fee and we will contact you to arrange a convenient delivery time.

Can I ship an order to a different address?

Absolutely. During checkout you can enter a separate shipping address so your order goes directly to a friend or family member. This is a great option when sending a gift!

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Payments are processed securely through Square.

Is my payment information secure?

Yes. We use Square for all payment processing and do not store your credit card information on our servers. Your card details are handled entirely within Square's PCI-compliant environment.

Can I modify or cancel my order after placing it?

We begin processing orders quickly, so please contact us immediately if you need to make a change or cancellation. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been shipped.

How do I know my order was placed successfully?

You will receive an order confirmation email as soon as your order is placed. If you do not see it within a few minutes, please check your spam folder. You can also contact us and we will look it up for you.

What qualifies as a Clearance item?

Any item that is 35% or more off its regular price is considered a Clearance item. Clearance items are final sale and cannot be returned or exchanged. This will be noted clearly on the product page.

Do you accept special orders?

In some cases, yes. Please contact us with details about what you are looking for and we will let you know if we can help. Please note that special orders are non-returnable and non-exchangeable.

Can I include a personalized message with my order?

Yes! On the shipping address screen during checkout you can enter a message to be included as an enclosure card with your order. This is a free service we are happy to provide.

Do you offer gift cards?

We're working on it!!!
We do not offer gift cards at this time. If this is something you would like to see, please let us know via our contact form — we love hearing from our customers!

What messages will I receive if I opt in to SMS?

If you check the SMS opt-in box at checkout, we will send you order-related text messages only — such as order confirmation and shipping updates. We do not send promotional or marketing SMS messages. Standard message and data rates may apply.

How do I opt out of SMS notifications?

Simply reply STOP to any text message you receive from us and you will be immediately unsubscribed. You will receive one final confirmation message and no further texts will be sent.

How do I unsubscribe from email updates?

You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any email we send, or by contacting us directly and we will remove you from our mailing list promptly.

Returns and exchanges are accepted within 10 days of receiving your shipment for unused items in their original packaging. Approval is required for all returns — please email us with your order number to get started.

Note that swimwear, underwear, special orders, and clearance items are final sale and cannot be returned or exchanged.

Full details including exclusions and the exchange process can be found on our dedicated Returns & Exchanges page.

Returns & Exchanges Policy